Refund Policy

Delivery Policy

We deliver our listed products to all countries and mainly the United States of America, the United Arab Emirates and within Lebanon via a third-party courier.

Deliveries within the UAE cities shall be in 1 – 2 working days and from 4 to 10 working days to other countries.

UAE delivery fees will be a flat rate of AED 30 inside Dubai, AED 40 for other Emirates (or their equivalent in USD based on the public exchange rate).

Delivery fees outside UAE will be mentioned on the checkout page depending on the country and shipment weight. Avoid any delivery delay by providing us with your full address along with your contact details. 

Your order may be delivered to you in multiple shipments in the event where the inventory is located at different warehouses. 

Payment Confirmation 

Once you place your order and the payment is made online you shall receive an immediate confirmation by email including your order details. 

Cancellation Policy

Customers can cancel their order within 24 hours from place it. Refunds will be made back to the payment solution used initially by the customer. Please allow for up the 45 days for the refund transfer to be completed. 

If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.

Several types of goods are exempt from being returned. Perishable goods such as partially consumed food, food with open packaging, food that has expired after purchase. 

Additionally, items free with purchase are exempt from being returned in return for compensation. 

Additional non-returnable items: 

  • Gift Cards.

  • Discounted Purchases.

  • Free Items with Purchases.

  • Items from Bundle Deals.

  • Flowers or Cards with your purchase during holidays (Ex: Mother’s Day).

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain number of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@fromlebanon.co

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@fromlebanon.co and send your item to Rabieh, Azaar Building, Coeur Fondant Shop. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Rabieh, Azaar Building, Coeur Fondant Shop. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item for over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.