FAQs

We have worldwide shipping - 105 registered countries on the website and others on demand basis.

It takes us up to 4 business days to aggregate the order, pack the goods and prepare the documents for international shipping.

If you choose to ship via Skynet, it will take up to 7 business days.

If you choose to ship via Post, it will take up to 14business days.

Geography: Skynet / Post

·      UAE: 1 – 2 / 5 – 7

·      GCC: 2 – 3 / 5 – 7

·      Europe: 2 – 3 / 7 – 10

·      Africa: 5 – 7 / 10 - 14

·      Far East: 5 – 7 / 10 - 14

·      Australia: 4 – 6 / 10 - 14

·      North America: 4 – 6 / 7 - 10

·       SouthAmerica: 5 – 7 / 10 – 14

*subject to flight availability out of BEY and unexpected delaydue to Covid situation.

The shipping price will depend on the following elements: 1)shipping destination, 2) the gross weight of the order, 3) the carrier (Skynet or Post).

Once you fill up your cart with the goods & chosen your shipping destination, you will then have the shipping cost for both carriers tochoose from.

As a rule of thumb, the first 0.5Kg is the most expensive –the difference between 0.5Kg and 3Kg is often minimal.

VAT & other taxes may be applicable upon the clearance of goods in your destination.

We have agreements with some brands to sell wholesale on their behalf.

If you are interested in any of the brands featured on the website, please send us an e-mail to  info@fromlebanon.co.

It is the open market rate as our promise to the brands featured on the website is to help them earn fresh USD and we pay them in USD.

A Cash on Delivery option is only available for residents in Lebanon.

We use USD as a standard currency for global trading, but you can pay with any currency you like.

If your brand fits in any of our product categories, please send us an e-mail to info@fromlebanon.co with as many details as possible about your products. We will then reach out to you to discuss the next steps. 

Yes, absolutely, send us your request to info@fromlebanon.co and we will work with personal shoppers to buy and ship the products to you.